Key operating data

Retail customer services

20192020
1Q2Q3Q4Q1Q2Q3Q
Total number of RGUs [thous.] 1)
(contract + prepaid)
16,973.8 17,058.9 17,266.8 17,386.3 17,435.6 17,504.7 17,840.2
CONTRACT SERVICES
Total number of RGUs [thous.], including: 14,331.0 14,451.6 14,587.9 14,728.8 14,797.0 14,979.5 15,168.9
Pay TV [thous.], including: 5,077.2 5,058.7 5,033.4 5,038.4 4,992.4 5,000.7 5,010.4
Multiroom [thous.] 1,168.0 1,173.9 1,180.9 1,193.0 1,187.2 1,197.5 1,200.6
Mobile telephony [thous.]

7,452.5

7,597.6

7,752.1

7,894.6

8,016.5

8,188.8

8,366.9

Internet [thous.] 1,801.3 1,795.3 1,802.4 1,795.7 1,788.1 1,790.0 1,791.6
Number of customers [thous.] 2)

5,672.8

5,652.9

5,644.3

5,637.7

5,601.3

5,587.1

5,569.7

ARPU per customer acc. to IFRS 153) [PLN]

82.9

83.4

84.8

85.6

85.4

86.5

86.9

ARPU per customer acc. to IAS 183) [PLN] n/a n/a n/a n/a n/a n/a n/a
Churn per customer 4) 7.2% 7.0% 6.8% 6.4% 6.6% 6.4% 6,1%
RGU saturation per one customer

2.53

2.56

2.58

2.61

2.64

2.68

2,72

PREPAID SERVICES
Total number of RGUs [thous.], including: 2,642.8 2,607.3 2,678.9 2,657.5 2,638.6 2,525.2 2,671.2
Pay TV [thous.] 144.6 87.2 142.9 161.2 172.0 93.3 158.1
Mobile telephony [thous.] 2,387.7 2,418.4 2,443.3 2,415.8 2,393.4 2,364.2 2,449.2
Internet [thous.] 110.5 101.8 92.7 80.5 73.3 67.7 63.9
ARPU per total prepaid RGU 5) [PLN] 20.1 20.8 20.8 20.3 20.7 21.4 21.5

1) RGU (revenue generating unit) - single, active service of pay TV, Interneet Access or mobile telephony provided in contract or prepaid model.
2) Customer - natural person, legal entity or an organizational unit without legal personality who has at least one active service provided in a contract model. 
3) ARPU per customer - average monthly revenue per customer generated in a given settlement period (including interconnect revenue).
4) Churn - termination of the contract with Customer by means of the termination notice, collections or other activities resulting in the situation that after termination of the contract the Customer does not have any active service provided in the contract model. Churn rate presents the relation of the number of customers for whom the last service has been deactivated (by means of the termination notice as well as deactivation as a result of collection activities or other reasons) within the last 12 months to the annual average number of customers in this 12-month period.
5) ARPU per total prepaid RGU - average monthly revenue per prepaid RGU generated in a given settlement period (including interconnect revenue)

DISCLAIMER


When assessing our operating results in the segment of services to individual and business customers, we analyze contract services and prepaid services separately. In the case of contract services we consider the number of unique, active services provided in the contract model (RGUs), the number of customers, churn rate and average revenue per customer (ARPU). When analyzing prepaid services we consider the number of unique, active services provided in the prepaid model (prepaid RGUs) as well as average revenue per prepaid RGU. The number of reported RGUs of prepaid services of mobile telephony and Internet access refers to the number of SIM cards which received or answered calls, sent or received SMS/MMS or used data transmission services within the last 90 days. In the case of free of charge Internet access services provided by Aero2, the Internet prepaid RGUs were calculated based on only those SIM cards, which used data transmission services under paid packages within the last 90 days.

TV production and broadcasting

Audience shares (SHR %), all day for 16-49 age group

 20192020
SHR%Q1Q2Q3Q4Q1Q2
Polsat - main channel 11.20% 11.38% 10.97% 10.43% 9.90% 9.18%
Polsat - thematic channels 12.17% 13.56% 13.84% 13.76% 13.36% 13.86%
   TV4 3.36% 3.67% 3.30% 3.65% 3.51% 3.22%
   TV6 1.60% 1.62% 1.68% 1.63% 1.85% 1.57%
   Polsat2 1.12% 1.29% 1.44% 1.28% 1.13% 1.32%
   Polsat Sport 0.16% 0.37% 0.64% 0.29% 0.15% 0.12%
   Polsat Sport Extra 0.06% 0.08% 0.10% 0.07% 0.05% 0.05%
   Polsat Sport News 0.03% 0.05% 0.05% 0.04% 0.03% 0.02%
   Polsat News 0.60% 0.71% 0.80% 0.84% 1.45% 1.91%
   Polsat News 2 0.04% 0.05% 0.04% 0.04% 0.05% 0.05%
   Polsat Café 0.32% 0,39% 0.44% 0.43% 0.36% 0.39%
   Polsat Play 0.60% 0.53% 0.59% 0.79% 0.54% 0.63%
   Polsat Film 0.65% 0.72% 0.71% 0.83% 0.82% 0.83%
   Poslat Seriale(1) 0.11% 0.13% 0.18% 0.13% 0.12% 0.24%
   Disco Polo Music 0.18% 0.21% 0.17% 0.17% 0.11% 0.15%
   Polsat Muisc HD 0.04% 0.04% 0.05% 0.05% 0.04% 0.06%
   Polsat Spprt Fight 0.05% 0.04% 0.04% 0.04% 0.05% 0.04%
   Super Polsat  0.95% 1.11% 1.13% 1.20% 1.34% 1.39%
   Polsat Doku 0.08% 0.12% 0.14% 0.12% 0.11% 0.11%
   Eska TV 0.66% 0.72% 0.66% 0.59% 0.52% 0.63%
   Eska TV Extra 0.06% 0.07% 0.06% 0.09% 0.09% 0.11%
   Eska Rock TV 0.06% 0.04% 0.04% 0.03% 0.01% 0.03%
   Polo TV 0.94% 1.01% 1.04% 0.99% 0.63% 0.61%
   Vox Music TV 0.08% 0.11% 0.08% 0.09% 0.09% 0.12%
   Superstacja 0.09% 0.08% 0.04% 0.04% 0.04% 0.02%
   Eleven Sports 1 0.23% 0.28% 0.25% 0.23% 0.17% 0.11%
   Eleven Sports 1 0.05% 0.05% 0.06% 0.06% 0.04% 0.02%
   Polsat Games 0.03% 0.05% 0.05% 0.04% 0.05% 0.05%
   Polsat Rodzina 0.02% 0.02% 0.04% 0.04% 0.02% 0.05%
Channels cooperating with Cyfrowy Polsat Group (non-consolidated)
Focus TV 0.88% 0.80% 0.86% 0.94% 0.97% 1.11%
Nowa TV 0.35% 0.22% 0.22% 0.27% 0.33% 0.31%
Polsat Viasat History 0.17% 0.18% 0.20% 0.16% 0.12% 0.16%
CI Polsat 0.11% 0.17% 0.23% 0.28% 0.16% 0.11%
Polsat Jim Jam 0.19% 0.17% 0.19% 0.21% 0.18% 0.17%
Polsat Viasat Explore 0.11% 0.09% 0.11% 0.14% 0.10% 0.11%
Polsat Viasat Nature 0.02% 0.04% 0.02% 0.02% 0.03% 0.04%
Polsat Comedy Central Extra n/a n/a n/a n/a 0.21% 0,.4%
DTT
TVP1 6.71% 5.92% 6.21% 6.23% 6.33% 5.42%
TVP2 7.42% 6.99% 6.68% 7.63% 7.73% 5.64%
TVN - main channel 11.37% 10.82% 10.95% 11.13% 9.65% 9.90%
TVP Info 1.31% 1.52% 1.78% 1.66% 2.39% 2.80%
ATM Rozrywka 0.76% 0.83% 0.97% 0.71% 0.60% 0.62%
Puls 2 2.28% 2.08% 1.93% 2.10% 2.18% 2.32%
TV PULS 3.80% 3.74% 3.55% 4.01% 3.78% 3.93%
Eska TV 0.66% 0.72% 0.66% 0.59% 0.52% 0.63%
Polo TV 0.94% 1.01% 1.04% 0.99% 0.63% 0.61%
TTV - Twoja Telewizja 3.24% 3.42% 3.28% 3.40% 3.29% 3.74%
TVN7 3.61% 3.99% 3.35% 3.68% 4.14% 4.51%
TVP Kultura 0.37% 0.34% 0.38% 0.22% 0.20% 0.19%
TVP Historia 0.51% 0.51% 0.48% 0.45% 0.47% 0.37%
TVP Rozrywka 0.50% 0.43% 0.46% 0.52% 0.41% 0.45%
TVP3 0.53% 0.53% 0.63% 0.63% 0.62% 0.65%
TVP ABC 1.50% 1.24% 1.36% 1.29% 0.99% 1.09%
TVP Sport 1.15% 1.12% 1.24% 0.93% 0.65% 0.27%
Stopklatka 0.90% 0.90% 0.99% 1.03% 1.03% 1.14%
Fokus TV 0.88% 0.80% 0.86% 0.94% 0.97% 1.11%
Zoom TV 0.52% 0.52% 0.48% 0.56% 0.58% 0.61%
Nowa TV 0.35% 0.22% 0.22% 0.27% 0.33% 0.31%
Metro TV 0.36% 0.33% 0.28% 0.35% 0.41% 0.39%
WP TV 0.47% 0.39% 0.49% 0.58% 0.72% 0.66%
Polsat - main channel 11.20% 11.38% 10.98% 10.43% 9.90% 9.18%
TV4 3.36% 3.67% 3.30% 3.65% 3.51% 3.22%
TV6 1.60% 1.62% 1.68% 1.63% 1.85% 1.57%
Super Polsat 0.95% 1.10% 1.13% 1.20% 1.34% 1.39%
Polsat Group 23.36% 24.94% 24.82% 24.18% 23.35% 23.04%
TVN Group 27.78% 26.96% 25.97% 26.10% 26.43% 27.33%
TVP Group  21.97% 20.74% 21.55% 21.74% 21.96% 19.27%

Souce: Nielsen Audience Measurement
(1) Channel renamed to Polsat Seriale (previously: Polsat Romans) in April 2020 

Last updated 11/10/2020