Polkomtel Sp. z o.o. received a Certificate of the Association of Energy Trading which confirms that the operator of Plus network joined the Code of “Best Practices of Electric Energy Sellers”.
The Certificate confirms that the company who received it had undergone an audit and offers to its customers clear and transparent terms of contract, without any legal tricks or hidden additional fees. The audit was performed by an external auditor - TUV Rheinland sp. z o.o. under the Code of “Best Practices of Electric Energy Sellers” prepared by the Association of Energy Trading.
The audit emphasized a high level of competence of Plus’ employees, high quality of applied procedures and sales documents as well as control tools used by the company related to customer service and complaints.
Poles are more and more willing to change their supplier of electricity, and there are many companies on the market offering the sale of electricity. It is important that the clients know which of them are reliable and because of that, among other things, a nation-wide education campaign “Choose wisely. Check who is selling energy to you.” was launched in Poland. The campaign is addressed to electric energy recipients and its aim is to increase awareness among consumers of their rights on this market and to promote honest business rules. The campaign was organized by the Association of Energy Trading and its honorary patron is the President of the Energy Regulatory Office.